General Questions
What is Dreamgates?
Dreamgates is a premium lofi hip-hop and ambient music streaming application that offers curated radio stations, ambient sound effects, sleep timers, and social chat features. It is designed to provide the perfect atmosphere for studying, working, sleeping, or relaxation.
Is Dreamgates free to use?
Yes, Dreamgates offers 2 free radio stations. For access to all 14 premium stations, unlimited chat access, and an ad-free listening experience, you can subscribe to Dreamgates Premium.
What platforms is Dreamgates available on?
Dreamgates is available for both Android and iOS devices. You can download it from the Google Play Store and the Apple App Store.
Features
How many radio stations does Dreamgates offer?
Dreamgates offers 14 curated radio stations featuring lofi hip-hop, synthwave, jazz, classical, and ambient music. 2 of these stations are free, while the 12 premium stations are accessible with a subscription.
What are ambient sound effects?
Ambient sound effects are background sounds such as rain, a café atmosphere, ocean waves, a crackling fire, wind, and thunder. You can layer these sounds with your music to create the perfect atmospheric experience.
How does the sleep timer work?
The sleep timer allows you to set the music stream to automatically stop after 10, 25, 45 minutes, or 1 hour. This feature is ideal for focus sessions, naps, or falling asleep to music.
Can I chat with other users?
Yes, Dreamgates features a live chat community where you can connect with other listeners in real-time, share your vibe, and discover new music.
Does Dreamgates work in the background?
Yes, Dreamgates supports a full media session with notification controls, lock screen playback, and seamless background streaming.
Account & Privacy
What information does Dreamgates collect?
- Account creation information (username, email, encrypted password)
- User-generated content (chat messages)
- Anonymous usage data (stations listened to, sound effects used, timer settings)
- Anonymous device information (device model, operating system version)
How is my data protected?
Dreamgates implements industry-standard technical and administrative security measures to protect your personal information. Your password is stored in an encrypted format and is not readable by us.
Can I delete my account and data?
Yes, you can delete your account and its associated data through the app’s Settings/Profile section or by sending an email to destek@ealith.com with the subject “Dreamgates Data Deletion Request.” The deletion process may take up to 30 days.
Is Dreamgates safe for children?
The Dreamgates service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.
Technical Support
I’m experiencing technical issues. How can I get help?
For technical support and troubleshooting, please contact us at destek@ealith.com. Including your device model, operating system version, and details of the issue you are experiencing will expedite the resolution process.
Why isn’t my premium subscription working?
If you are having trouble with your premium subscription, please check your payment method and subscription status in your device’s app store settings. If the problem persists, contact us at destek@ealith.com.
The app is not loading properly. What should I do?
- Check your internet connection.
- Close and restart the application.
- Restart your device.
- Update the app to the latest version.
- If the issues persist, contact support at
destek@ealith.com.
Can I use Dreamgates offline?
Dreamgates requires an internet connection to stream music and access chat features. Offline functionality is not currently available.
Premium Subscription
What does Dreamgates Premium include?
- Access to all 14 radio stations
- Unlimited chat access
- An ad-free listening experience
- Priority customer support
How can I cancel my subscription?
You can cancel your subscription through your device’s app store settings (Google Play Store for Android or the App Store for iOS). Your subscription will remain active until the end of your current billing period.
Will I be charged immediately after subscribing?
Yes, you will be charged immediately upon subscribing to Dreamgates Premium. Subsequent charges will occur according to your chosen billing cycle.
Contact
For any questions not covered in this FAQ, please contact us at destek@ealith.com
We typically respond to inquiries within 24-48 hours.